Booking Policy
Check the availability of the apartment by selecting the dates of your trip in the booking calendar. Indicate the total number of people, including children, when making the reservation. The apartment will be considered reserved once the payment has been made. After making the payment, you will receive an email confirming the reservation and the details of your stay.
– Reservations made more than 60 days before the arrival date will be charged 50% of the total amount. The remaining 50% will be charged 60 days before the arrival date.
– For bookings made less than 60 days before the arrival date – 100% of the total amount will be charged.
As a guarantee the Refundable Security Deposit is required. It is not included in the total price (amount to be checked in each apartment).
This amount will be pre-authorized the day of arrival on the credit card indicated by guest and will be refunded within 48 hours after departure, after the inspection of the house and with the condition that any Damages produced during the stay have not been found.
The final cleaning of the apartment is included in the total price of the stay. We will also provide a crib and high chair upon request. You can check the complete list of amenities of our apartments here.
You can hire any type of additional services such as a child care (nanny), transportation service, chef, trips, gastronomic courses, among others, according to your needs. In order to request, fill in the corresponding field when making the reservation. We will contact you to specify the details.
– If you need to change the booking dates, please contact us at reservas@donosrent.com and we will do everything possible to make the modification you need, depending on the availability of the apartment.
– The client will have to pay 50% of the total price if they cancel after making the reservation and the total price of the reservation if they cancel during the 60 days before the date of arrival.
– In cancellations less than 60 days before the date of the start of the trip, only the amount corresponding to the final cleaning service will be refunded.
If we was forced to make a change of accommodation initially reserved by the client, we would be obliged to offer another apartment of the same capacity and characteristics. In case there is no alternative accommodation, the amount charged will be returned to the guest.
Hosting Service
3 days in advance it is necessary to send an e-mail to reservas@donosrent.com, specifying the arrival time. If the indicated arrival time is approximate, it is necessary to call or send a message/whats app 1 hour before arriving at the apartment to +34 603587955.
Our assistant will wait for you next to the main entry to show you the accommodation and to give you the keys.
Our advisor will ask you to sign two copies of the lease contract of the tourist apartment.
Check-out
The check-out time is until 11:00 am.
To change of check-out time, please contact us. We will check if this possibility exists, depending on the occupation of the apartment, and if possible, we will inform you of the corresponding amount to pay.
To check-out it is necessary to vacate first the parking space (if you have used it). In the apartment, close the windows and turn off electrical appliances. It is necessary to leave both: garage’s and apartment’s keys, in the furniture in the entrance and close the door fully after leaving the apartment.
The deposit return period within 48 hours of departure. After your departure, our team will check the furnishings, furniture and the general condition of the apartment. Once the review is complete, the amount withheld will be returned, provided there are no damages.
About Us
Donos Rent is a company specialised in the holiday rentals of Premium property in San Sebastián.
Where to find us
Donos Rent S.L.U.
Paseo de la Concha 23,
20007 Donostia / San Sebastián,
Guipúzcoa, SpainReservations
Phone: +34 943 456970
Whatsapp: + 34 644 367601
reservas@donosrent.com
General PoliciesPayments
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